Privacy policy

Privacy Policy

Data Protection Policy of Waldstätten

Version: 19 May 2025

A. Responsible Entity

Ateliers Schmid Kilic Sàrl, 1700 Fribourg, Switzerland, is responsible for the operation of the Waldstätten website and online store. We process your personal data in compliance with Swiss data protection laws and handle your information with care, confidentiality, and transparency.

B. Collection and Storage of Personal Data

Personal data refers to any information that can be used to identify you directly or indirectly. This includes your name, postal address, email address, phone number, and payment information.

We collect personal data in the following contexts:

  • When you visit our website (usage data such as IP address, browser type, date and time of access, pages visited)

  • When you place an order or create a customer account

  • When you provide it voluntarily via contact forms or communication with us

We do not use usage data to identify individual users and we do not link it to other personal information. All voluntarily submitted data is stored in accordance with applicable laws and used solely for the purpose for which it was provided.

C. Use of Personal Data

Your personal data is used primarily to fulfill and manage your orders (shipping, invoicing, and payment). We may also use your data to:

  • Communicate with you about your order or account

  • Send you information about our products, if you have given consent

  • Improve our website and customer service

  • Perform internal market analysis

Your data may be shared with selected service providers (logistics companies, payment processors) solely for order fulfillment or payment handling. These providers are contractually obligated to process your data securely and confidentially.

We do not sell or rent your personal data to third parties. Data is only shared with third parties when legally required or with your explicit consent.

D. Data Security and Storage

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or damage. Customer accounts are password-protected. Sensitive data, such as payment information, is transmitted using secure encryption.

E. Your Rights

You have the right to access, correct, or delete your personal data at any time. You may also withdraw your consent for the use of your data for marketing purposes. For any request, please contact us at:

service-ch@waldstatten.com

Ateliers Schmid Kilic Sàrl

1700 Fribourg, Switzerland

F. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. The latest version is always available on our website. Continued use of our services after changes implies your acceptance of the updated policy.